Frequently Asked Questions
Quick answers about accounts, orders, payment, shipping, and returns. Still stuck? Contact us — we’re happy to help.
Account
What are the benefits of creating an account?
You can manage your personal information, view order history, track recent order status, and stay updated on promotions from DSPRADO.
How do I register?
Click the account icon in the top navigation, select “Create account,” then enter your email, password, and name.
I forgot my password. What should I do?
Use “Forgot your password?” on the account page and follow the reset instructions sent to your email.
Orders
How can I track my order?
After shipping, we send a confirmation email with tracking details. You can also check recent orders in your account.
Can I cancel or change my order?
Email support@dsprado.com as soon as possible. If the order has not shipped, we can cancel it for a full refund. Once shipped, cancellations are no longer available — you may still request a return after delivery.
Do you have coupons or promotions?
Please check the website and newsletter for the latest campaigns and offers.
Payment
What payment methods are accepted?
We accept major credit and debit cards at checkout (for example Visa, Mastercard, American Express), plus any additional methods shown at checkout such as Shop Pay when enabled.
Is payment secure?
Yes. Checkout is protected by SSL encryption and processed through Shopify’s secure payment infrastructure. We do not store full card numbers.
When will I be charged?
A payment authorization may be made at checkout to verify your card. The final charge is typically captured when your order is processed or shipped.
What currency is used for payment?
Orders are processed in GBP (British Pound Sterling). Unless stated otherwise, prices include VAT for standard UK orders.
Shipping
What shipping options and costs are available?
We offer free shipping on UK orders unless stated otherwise at checkout.
Where do you ship?
We currently focus on deliveries within the United Kingdom. If your country is not available at checkout, please contact support.
How long does shipping take?
Orders are processed in 1–4 business days. Transit is typically 6–12 business days. Total estimate: about 7–16 business days from the order date.
Can I change my shipping address after placing an order?
Address changes may be possible before shipment. Contact support@dsprado.com immediately. Changes are not possible after the order has shipped.
Returns & Exchanges
What are the return conditions?
Request a return within 30 days of delivery. Items must be unused and unworn, in original condition and packaging, with tags attached. Final sale items, freebies, and gift cards are not returnable.
How do I return an item?
Email support@dsprado.com with your order number and reason. Wait for approval and return instructions before sending anything back. Returns without prior approval may be refused.
How long does a refund take?
After we receive and inspect your return, refunds are processed within up to 7 business days to your original payment method. Your bank may take up to another 7 business days to post the credit.
Is return shipping free?
For defective, damaged in transit, or incorrect items sent by us, return shipping is covered by us after approval. For change-of-mind returns, return shipping is paid by the customer. We do not provide prepaid labels for change-of-mind returns.
Do you offer exchanges?
Yes. Exchanges are available subject to stock and are generally limited to one exchange request per order. Contact support to arrange this.
Support
Still need help?
For orders, returns, exchanges, or anything else, send us a message via the contact form.
Weekdays 10:00–17:00 GMT · we aim to reply within 1 business day.